trp5 Terms and Conditions
Please read these terms and conditions carefully before using the trp5 platform — this is the legal agreement between you and us.
Introduction and Acceptance
These terms and conditions ("Agreement") apply between trp5 ("Platform", "we", "us") and any person ("User", "you") who uses the trp5 website or services. By creating an account, logging in, or using any game or service on trp5, you are considered to have accepted all the terms of this Agreement.
If you disagree with any part of these terms, please refrain from using our services. trp5 reserves the right to amend these terms at any time. If changes are made, we will post a notice on the website and the revised terms will take effect immediately.
1. Eligibility and Age Requirement
Age Requirement
You must be at least 21 years old to use trp5 services. Opening an account or playing games on this platform is strictly prohibited for anyone under 21. We may request identity documents at any time to verify age.
One Account Only
Each person may open only one account on trp5. Creating multiple accounts, operating an account in someone else's name, or attempting to create multiple accounts from the same device or IP address within a household may result in suspension or cancellation of all associated accounts and forfeiture of deposited funds.
Providing Accurate Information
You must provide accurate and complete information at the time of registration. Providing false or misleading information may result in account cancellation and balance forfeiture. It is your responsibility to notify our support team immediately of any changes to your information.
2. Account Security
Password Confidentiality
It is your responsibility to keep your account login details (username and password) completely confidential. Do not share this information with any third party. You are fully responsible for all activity carried out through your account.
Unauthorized Access
If you believe your account has been accessed without authorization or your password has been stolen, notify us immediately through our 24/7 live chat support. trp5 will not be held responsible for any account losses resulting from failure to report in a timely manner.
3. Deposit and Withdrawal Policy
Minimum Deposit and Withdrawal
The minimum deposit amount on trp5 is ৳300 (per method). The minimum withdrawal amount is ৳800. Deposit or withdrawal requests below these amounts will not be accepted.
Accepted Payment Methods
trp5 supports the following payment methods:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
Only transact from an account registered in your own name. Deposits or withdrawals using third-party accounts are not permitted.
Withdrawal Processing Time
Approved withdrawal requests are generally processed within 30 minutes to 3 hours. However, this time may increase due to the verification process or unusual circumstances.
Transaction Verification
We reserve the right to verify your identity before any transaction. We may request KYC (Know Your Customer) documents such as a national identity card, passport, or bank statement. Failure to submit documents may result in withdrawal being placed on hold.
4. Bonuses and Promotional Offers
Welcome Bonus
New members can receive up to a 120% bonus on their first deposit, up to ৳5,000. For example: depositing ৳1,000 earns a ৳1,200 bonus, bringing the total balance to ৳2,200. A 15x wagering requirement must be met before the bonus can be withdrawn.
Bonus Misuse Prohibited
Bonuses are intended for genuine gameplay only. Using artificial bets, VPNs, or multiple accounts to earn bonuses will result in forfeiture of the bonus and any winnings. trp5 reserves the right to detect unusual betting activity.
Terms of Promotional Offers
Each promotional offer has its own terms, which can be found on the offer page or obtained from the support team. trp5 reserves the right to modify, suspend, or cancel any promotion. In the event of a dispute over the interpretation of an offer, trp5's decision will be considered final.
5. Fair Play and Prohibited Activities
Prohibited Activities
The following actions are strictly prohibited on trp5:
- Playing games through fraudulent or deceptive methods
- Placing bets using software bots or automated tools
- Attempting to manipulate game outcomes
- Unauthorized access to another user's account
- Using the platform for money laundering purposes
- Harassing or disturbing other users
Consequences of Violations
If you are found to be involved in any of the above activities, trp5 reserves the right to immediately suspend or permanently close your account. In such cases, all account balances and bonuses may be forfeited and legal action may be taken if necessary.
6. VIP and Rewards Program
VIP Levels and Benefits
trp5 has five VIP levels, each offering a weekly cashback benefit:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.7% weekly cashback
- Platinum — up to 1.0% weekly cashback
- Diamond — up to 1.2% weekly cashback
VIP Promotion and Demotion
trp5 is the sole judge regarding VIP level promotions or demotions. VIP benefits may be revoked due to account activity, rule violations, or bonus misuse. Bonus-related terms and conditions also apply to the use of VIP cashback.
7. Copyright and Intellectual Property
All intellectual property related to the trp5 website, logo, content, design, source code, and software belongs to trp5 or its licensors. No part of this content may be copied, distributed, republished, or used for commercial purposes without prior written permission.
Content from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) falls under their own intellectual property rights. trp5 operates these games under license only.
8. Limitation of Liability
Service Disruptions
trp5 strives to maintain the highest technical standards, however temporary service interruptions may occur due to technical errors, internet connectivity issues, server maintenance, or other reasons. trp5 is not liable for losses caused by such disruptions.
Gambling Risk
Online gaming and betting carry financial risk. trp5 is not responsible for any financial losses resulting from a user's gambling activity. Only bet amounts that, if lost, would not affect your financial stability.
Third-Party Services
trp5 uses game providers, payment gateways, and other third-party services. trp5 is not directly responsible for the quality of these services, though we work with trusted partners.
9. Privacy and Data Protection
Our detailed policy on the collection, storage, and use of users' personal information is described on our Privacy Policy page. The privacy policy is considered an integral part of these terms and conditions.
We use SSL encryption technology to keep your personal and financial information secure. Your information is not sold to third parties.
10. Account Suspension and Closure
Closure at User's Request
You may close your account at any time by contacting our 24/7 live chat support. Please complete any pending withdrawals before closing your account. Your balance will be returned subject to all conditions being met.
Closure by trp5
trp5 reserves the right to suspend or permanently close an account without prior notice in cases of terms violations, suspected fraud, money laundering, or other illegal activities.
11. Responsible Gaming
trp5 believes in responsible gaming. We provide self-exclusion, deposit limit setting, and session time control features. If you experience gambling-related problems, visit our Responsible Gaming page or contact us via 24/7 live chat.
trp5 is for users aged 21 and above only. Parents are advised to use parental control software to prevent minors from gambling.
12. Dispute Resolution
How to Submit a Complaint
If you have a dispute or complaint, first contact us through our 24/7 live chat or by email at ([email protected]). We will try to respond within 72 hours.
Final Decision
In disputes regarding game outcomes, bonus calculations, or technical issues, trp5's server logs and records will be treated as final evidence. If both parties cannot reach an agreement, we will seek resolution through mediation.
13. Changes to Terms and Contact
trp5 reserves the right to amend these terms and conditions at any time. Users will be notified of significant changes via a website notice or email. Continued use of the platform after changes have been made will be considered acceptance of the new terms.
For any questions or assistance, contact us:
Email: [email protected]
Support: 24/7 Bengali Live Chat
Related Pages
Privacy Policy
Learn how your personal information is collected and kept secure.
Responsible Gaming
Get tools and guidance for safe and responsible gaming.
FAQ
Visit our FAQ for answers to common questions and support.