trp5 Privacy Policy

The following types of personal information may be collected during registration and use of the trp5 platform:

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — accounts are provided only to users aged 21 and above)
• National ID card or passport number (for KYC verification)
• Current address

1.2 Contact Information

• Email address
• Mobile number (applicable for bKash, Nagad, or Rocket verification)

1.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Transaction history (records of deposits and withdrawals)
• Balance and bonus information

1.4 Technical Information

• IP address and device identifier
• Browser type and version
• Login time and location on the platform
• Cookies and session data
• Gameplay activity and betting history

We use your personal information for the following legitimate purposes:

2.1 Account Management

Personal information is essential for creating, verifying, and securely managing your account. Age verification and identity confirmation are core requirements of the trp5 platform.

2.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.

2.3 Providing Customer Support

To resolve your issues, answer account-related queries, and ensure 24/7 Bengali live chat support.

2.4 Security and Fraud Prevention

Technical information is analysed to prevent unauthorised access, fraudulent activity, and money laundering.

2.5 Ensuring Responsible Gaming

Gameplay data is monitored to identify excessive gaming behaviour and to activate responsible gaming tools.

2.6 Service Improvement

To improve the user experience, plan new games and features, and monitor platform performance.

The trp5 platform uses cookies. Cookies are small text files stored on your device.

3.1 Essential Cookies

These cookies are essential for the core functioning of the platform — such as maintaining login sessions, managing security tokens, and tracking gaming sessions.

3.2 Functional Cookies

Functional cookies are used to remember your preferred language, game settings, and account preferences.

3.3 Analytics Cookies

Analytics cookies are used to analyse platform traffic and improve the user experience. This data is completely anonymous.

trp5 uses the latest technology to ensure the security of your personal information:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Data Encryption: Stored information is kept using advanced encryption methods.
• Two-Factor Authentication: A two-step verification system protects your account.
• Access Control: Only authorised staff can access the necessary information.
• Regular Security Reviews: Regular audits are conducted to ensure system security.
• Firewall Protection: Servers are secured by an advanced firewall system.

4.1 Data Retention Period

Information is retained while your account is active and, after account closure, for a defined period as required by legal and regulatory obligations. Financial transaction records are generally kept for an extended period.

trp5 does not sell your personal information or share it with third parties without authorisation. However, limited information may be shared in the following circumstances:

5.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for the purpose of transaction verification.

5.2 Game Providers

Limited session information may be shared with game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and others. This information is necessary to facilitate gameplay.

5.3 Legal Obligations

In the case of a court order or legal requirement, information specified by law may be provided to the relevant authorities.

5.4 Fraud Prevention

Limited information may be shared with specialised security service providers to prevent financial fraud.

As a user of the trp5 platform, you have the following rights:

6.1 Right to Know

You may request at any time to know what information we hold about you.

6.2 Right to Correction

If your account contains incorrect or outdated information, you may apply for it to be corrected.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

6.4 Right to Object to Processing

You may object to the use of your information for marketing communications.

6.5 Right to Data Portability

You may request your personal information in a structured, commonly used format.

trp5 is strictly prohibited for minors. The platform is for users aged 21 and above only. We do not knowingly collect any personal information from individuals under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

If you gave consent at the time of registration, we may contact you regarding the following:

• Announcements of new games and features
• Information about bonus and promotional offers
• Special offers for cricket, BPL, IPL, and other sports events
• Important account-related updates

You may opt out of marketing communications at any time. To do so, email [email protected] or make a request via live chat.

The trp5 platform may include services from various game providers. These third-party services have their own privacy policies, for which trp5 is not responsible. However, we ensure that all providers contracted with us comply with international data protection standards.

We have data sharing agreements with Pragmatic Play, JILI, PG Soft, Spribe, and other game providers that ensure the protection of user information.

This privacy policy may be updated over time as our services and legal requirements change. For any significant changes:

• We will notify you by email
• A notification of the updated policy will be displayed when you access the platform
• The date on which the new policy takes effect will be clearly stated

If you continue using the platform after the changes, you will be considered to have agreed to the updated policy.

If you have any questions or concerns about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support is available on the platform

For privacy-related requests, we generally respond within a reasonable time after receiving your message.